Return Policy

Returns Policy


SELLER: Demis Bilgisayar Bilisim ve Ticaret Limited Company

BUYER: customer


SUBJECT OF THE AGREEMENT: The subject of this contract is the Law on the Protection of Consumers numbered 4077, regarding the sale and delivery of the goods/services that the Buyer has ordered electronically from the Seller’s website, which has the qualifications mentioned in the contract and whose sales price is also specified in the contract. It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law and the Regulation on Implementation Principles and Procedures of Distance Contracts. The buyer, the basic characteristics of the goods / services subject to sale, the sales price, payment method, delivery conditions, etc. He/she accepts and declares that he/she has knowledge of all preliminary information and the right of “withdrawal” regarding the goods/services subject to sale, that he/she confirms this preliminary information in electronic environment and then orders the goods/services in accordance with the provisions of this contract. Preliminary information and invoice on the payment page of are integral parts of this contract.

ARTICLE 3 – AGREEMENT DATE: These two copies of the contract, which were previously signed by the seller, were accepted by the buyer on … (Order Payment Date) and one copy will be sent to the buyer’s e-mail address.

ARTICLE 4 – DELIVERY OF GOODS/SERVICES, PLACE OF PERFORMANCE AND DELIVERY OF THE AGREEMENT: If the goods/services include Server Hosting, Licensing services, website hosting, data hosting and domain name registration services, the purchased service can be created on the internet and used for necessary access and use. information will be sent to the e-mail address specified by the customer during registration.

ARTICLE 5 – DELIVERY COSTS AND PERFORMANCE: Delivery costs belong to the buyer. If the seller has declared on the website that the delivery fee of those who shop above the amount declared will be covered by him or that he will make free delivery within the scope of the campaign, the delivery cost belongs to the seller. delivery; It is done as soon as possible after the stock is available and the cost of the goods is transferred to the seller’s account. The seller delivers the goods/services within 30 (thirty) days from the order and reserves the right to extend an additional 10 (ten) days with written notification within this period. If, for any reason, the cost of goods/services is not paid or canceled in the bank records, the seller shall be deemed to have been released from the obligation to deliver the goods/services.

ARTICLE 6 – DECLARATIONS AND COMMITMENTS OF THE BUYER: The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. It is the buyer’s responsibility to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned. In the event that the relevant bank or financial institution fails to pay the price of the goods/services to the seller due to the unfair or unlawful use of the credit card of the buyer after the delivery of the goods/services by unauthorized persons, which is not due to the fault of the buyer, the Buyer shall pay the goods/services 3 (Three) is obliged to send it to the seller within the same day. In this case, shipping costs are the responsibility of the buyer.

ARTICLE 7 – DECLARATIONS AND COMMITMENTS OF THE SELLER: The seller is responsible for the delivery of the contracted goods/services sound, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any. If the contractual goods/services are to be delivered to another person/organization from the buyer, the seller cannot be held responsible if the person/organization to be delivered does not accept the delivery. The seller returns the cost of goods/services and the valuable papers, if any, within 10 (ten) days after the notification of withdrawal is received. The goods/services are returned within 20 (twenty) days. For justified reasons, the seller may supply the buyer with equal quality and price before the contractual performance period expires. If the seller thinks that the performance of the goods/services has become impossible, he shall notify the buyer before the performance period of the contract expires. The paid price and documents, if any, are returned within 10 (ten) days. Defective or damaged goods/services from goods/services sold with or without warranty certificate can be sent to the seller for the necessary repair within the warranty conditions, in which case the delivery expenses will be borne by the seller.

ARTICLE 8 – CHARACTERISTICS OF THE GOODS/SERVICES SUBJECT TO THE AGREEMENT: The type and type, quantity, brand/model, color and sales price of the goods/services, including all the taxes, can be found in the information on the goods/services promotion page on the website and the business as stated in the invoice, which is considered an integral part of this contract.

ARTICLE 9 – CASH PRICE OF GOODS/SERVICE: The cash price of the goods/services are included in the invoice sent to the customer together with the sample invoice sent at the end of the order and the product.

ARTICLE 10 – DEFERRED PRICE: The price of the goods/services according to the maturity date is determined together with the sample invoice sent at the end of the order and the product.